Support

A person reads this. Usually the same day.

Write to support@nivo.care, or use the form below — both reach the same place. If something is wrong with a booking or with somebody you met through Nivo, say so here and we will look at it before anything else.

So we can answer. We write back to this address and nowhere else.

Before you write

Two things make an answer faster: which app you are using — Nivo Care or Nivo Care for Caregivers — and what you saw on screen. If a payment is involved, the date is enough; please do not send card numbers, and we will never ask for one.

Deleting your account

You can ask here and we will do it, or do it yourself from Profile in either app. It removes your profile, your messages and your bookings. Write to us if you are not sure what that leaves behind.

Nivo Care is operated by ExploreOver LLC, 440 N. Barranca Ave. #5028, Covina, CA 91723, United States.